Job Description

Key Responsibilities:

Observability: Continuously observe production health dashboards in DataDog to detect anomalies or system disruptions.  
Issue Triage: Rapidly assess and escalate technical problems to relevant teams while initiating mitigation steps.  
Customer Support: Join critical customer calls to provide technical insights and ensure swift issue resolution.  
Weekly Reporting: Prepare and present detailed weekly reports on project status, risks, and milestones using slides (PowerPoint).  
Project Tracking: Maintain and update project management tools (e.g., Jira, Smartsheets) to track timelines, deliverables, and dependencies.  

Requirements:

• 2+ years in technical support, operations, or project management.  
• Proficiency in dashboard tools (e.g., Grafana, Tableau) and project management software.  
• Strong presentation skills with experience creating executive-level updates.  
• Ability to communicate complex technical details to non-technical stakeholders.  

Preferred Qualifications:

• Familiarity with ITIL or Agile methodologies.  
• Experience in customer-facing roles.  
• Familiarity with observability tools such as DataDog and Jira