Job Description

• Receiving tickets/issues from business in AMS project Analysing the ticket.
• Responsible for resolving the issue in time with in SLA.
• Testing and transporting changes to production environment.
• Understanding of SLA's, incident management process and knowledge of ITSM tools like ServiceNow Very good communication skills (English) written and Verbal Work in Shifts (Till 11 PM for offshore) Work on call after office hours and during weekends on rotation basis.
• ABAP Debugging knowledge preferred for functional consultants.
• Ariba invoice management Ariba Ariba Supplier management.
• Ariba discovery, Ariba Sourcing, Ariba Contracts, Ariba Procurement, Ariba Spend analysis, Ariba Supplier Collaboration, Ariba Catalogue, Ariba Supplier Risk, Ariba Administration, Ariba Invoice Management.